![]() So I used my other phone to call her and she yelled at me saying "I'm not gonna wait for you mate, you are late!" and she hangs up on me. So I Uber to the address, when i got there and waited for a good 5 minutes I called her but she blocked my number. She rudely agrees to meet at her next delivery location. Read more light early next morning I called her again and apologize to her even if I was the paying customer and did nothing wrong, and asked if I could Uber to meet her at her next delivery location and explain to her the situation. Moreover, as I was going to get on the f. So I called her back and she was very rude and decided to return my package when I told her she just drive pass me and I was waiting for her on the street while it was raining. Which she did, however, she was at the wrong address. ![]() I did leave a comment asking for the delivery to give me a phone call. However, there was some issue with the shipping as the delivery person couldn't find my apartment. I have ordered a few items from The Iconic on my 18th on Thursday and paid for it to ship on Friday evening. You guys deserve it.įrom my experience and by the look of it, many others, think very carefully about using Mailcall. Take the $1K, I suggest take the management team out for a nice dinner at Hungry Jacks or KFC as a reward. $1K recovered vs $20K plus in lost sales. I order express couriers and they are on time. As mentioned we have been with them since. So we now have grown and spend over $5K a year with another courier company. You recovered your late payments plus interest I notice. Nope let's just let the interest accrue on the late payment and in a couple of years recover. So, there was no correspondence from Mallcall - No legal letters - No effort to call me for the Rep to say these guys are not going to budge They had my number. Mailcalls strategy was obviously to let the late payments fees accrue to a recoverable amount and then off they go. Why - No correspondence - no cal chasing - no nothing. By this stage it had accrued to I think a $200plus.Ĥ years later I had my bank account frozen and an amount over $1000 removed from my account due to a court action taken by Mailcall for not paying these late payment fees.Ī court action I new nothing about. So I paid courier charges owing in full but not the late payment fees. That's what most companies do in a matter like this. Whats fair and reasonable - I ring them they discuss they these are their terms - they drop the initial late payment fees as I am now aware and then we move on - they keep us we are happy with their customer service. So each months you pay interest on the late payment fees and so on. ![]() In my view it should have been made very clear upfront that invoice need to be paid in tie to avoid these fees which accrue. And have been with one of them now since. Found a new company bigger and better - actually found three all with no late payment fees. In trying to get to the bottom of this, when I queried him he told me it was something he did not believe in and felt it was doing a lot of damage to the company name. Read more Even the rep who signed me up didn't speak up about it. Requested one - checked it and yep in small print it's buried in there. I asked if this is company policy to charge late payment fees and they said yes - it's in the fine print agreement. I queried them and they said it was an automated charge and they would not budge on the fees. Saw late payment charge start appearing on my statement. I'm like the countless others and have read online about complaints with Mailcall and late payment fees. My advice here is check them out carefully.
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